Tue, 5 November 2013
Joining me today on PowerTalk to discuss all of this is Jeff Lawson CEO and co-founder of Twilio, a company that makes cloud-based telephony tools -- voice and messaging -- for companies and mobile application developers like Uber, Google (GOOG), Hulu, salesforce.com (CRM), Home Depot (HD), AT&T (T) and others.
With the global explosion of the Internet, smartphones and tablets, we’ve seen a shift in how we can communicate with one another. Instant messaging, mobile messaging, picture messaging, email, messing through Facebook, Google+, chatting and more recently video calls through Skype, Google and even Apple with its FaceTime app.
While many think of these new modes of communication are for personal use -- keeping in touch with family, friends and so on, there’s another aspect to it -- for business. That’s right the Internet and telecommunications technologies are changing the way we connect with companies, and that has implications how a company communicates with its customers It’s not just Twitter and Facebook - a company can interact with customers via voice, messaging or even picture messaging.
In the age of software defined communication, which is having an impact on the business models of Comcast (CMCSA), AT&T, Verizon (VZ), Cisco (CSCO), Avaya and others, Jeff has been named one of the top VoIP CEOs to work for. To me that says he’s worth listening to and as you listen to this edition of PowerTalk you’ll soon see picking up the phone and talking to someone in new light.