Tue, 9 July 2013
PowerTalk #40: Talking Customer Experience and Demanding Solutions with Ron Shaich, Co-founder, Chairman & CEO of Panera Bread
Joining me this week on PowerTalk is Ron Shaich, the Co-founder, Chairman and CEO of Panera Bread (PNRA). As tends to be the case with these 1-1 conversations, we cover a lot of ground during our time together including the strategies that has led to strong growth in Panera’s revenues and stock price over the last several years. Focusing on the customer experience, transparency, and as Ron says simply “doing it right” are some of the strategies that led to that significant growth at a time when most competitors like Einstein Noah Restaurant Group, Inc. (BAGL), Cosi (COSI) and others were been struggling. Ron and his team also successfully navigated the rise of many alternative eating styles -- Atkins, Paleo, raw and others -- by offering the customers a wide selection of products, including my favorite -- bear claws.
Besides being a leader in the business community, Ron is an advocate for getting our political leaders to work better together. He’s a part of No Labels, a growing citizens’ movement of Democrats, Republicans and everything in between dedicated to promoting a new politics of problem solving. Their slogan is a great one -- Stop Fighting, Start Fixing.
If your tired of nothing getting done in Washington, frustrated by the lack of progress and the blame game in DC or want to learn more about how Ron and his team delivered over the last few years, get a bear claw and listen up.